Bank of Clarke County
(COVID-19) Frequently Asked Questions
In an attempt to keep our community informed, we are capturing and responding to questions that have been received. We will continually update this page, so please bookmark it for future viewing. If you have a question that was not answered here, please call our customer call center at 1-800-650-8723 or send us a note through your online banking portal.
Q. I see that as of 3/19/2020, the Bank is restricting lobby access and only offering service through the drive-thru. What do I do if I need to access my safety deposit box or get a new loan?
A. While we have closed the lobbies until further notice, we are still your community bank and as such, we are here for you. If you need to access your safety deposit box, obtain a new debit card, request a loan, etc., please dial our call center at 1-800-650-8723 to schedule an appointment at your local branch. Our branches will continue to be staffed for just such an occasion.
Q. Do I have to do anything special when I come to my appointment at the branch?
A. For safety reasons, we will ask that you show ID at the door and remove your mask (if you are wearing one). Once ID verification has occurred, you may put your mask back on.
Q. What is the Bank doing to minimize the spread of COVID to its customers?
A. In addition to closing the lobbies, we have assigned a frequent wipe-down and cleaning process for our ATM screens and drive-thru equipment. As we are still staffing the branches, this process will also include frequent wipe-downs inside the branch to ensure that our customers with appointments can feel safe inside the Bank.
Q. How can I deposit a check if I don’t want any interaction with Bank personnel?
A. Our mobile banking application can be used to deposit up to $3,500 per day in increments of up to $2,500 per check. If you have checks that exceed that amount, please dial our call center at 1-800-650-8723 to request a limit increase. An instructional video on the use of our mobile app and remote deposit program can be found here.
Q. There are rumors of a national quarantine, what does that mean for us?
A. At this time, the government has made it clear that the banking sector will remain open during the COVID-19 pandemic, and we will not be closing our doors. We are here for you online, over the phone, and at our branch and will continue to serve you as our community works through this crisis.
Q. What can I do if I don’t think I will be able to make my loan payment?
A. If you are experiencing financial difficulties as a result of COVID-19, we are here to help. Please do not hesitate to call our customer service center at 1-(800) 650-8723, reach out to your commercial banker or branch manager, or send us an email through our secure online banking so we can work together to design a solution tailored to you.
Q. I heard on public radio, that once the stimulus program is signed, etc. That businesses should start the process with their banks. Will BOCC help facilitate this program and would you be able to advise me as to what is needed?
A. Yes, as soon as the stimulus bill is signed, and BOCC has acquired the detailed instructions from the SBA, we will help facilitate the program. Please reach out to your lender today or call 1-800-650-8723 and someone will work with you immediately.