Bank of Clarke County
(COVID-19) Frequently Asked Questions

In an attempt to keep our community informed, we are capturing and responding to questions that have been received. We will continually update this page, so please bookmark it for future viewing. If you have a question that was not answered here, please call our customer call center at 1-800-650-8723 or send us a note through your online banking portal.

Q.           I see that as of 12/9/2020, the Bank is moving back to lobby access by appointment only and drive-thru service. Why is the Bank doing this?

A.            Moving back to the Phase 2 restrictions for our branch network was not an easy decision. We have been constantly monitoring positivity and hospitalization rates across our footprint and with the recent rise in both statistics, we felt this was the right move at this time. While we have experienced sporadic internal cases over the past few months, we have seen an uptick over recent weeks and the safety of our community and employees is of utmost importance to us.

 

Q.           What do I do if I need to access my safety deposit box or get a new loan?

A.            While we have closed the lobbies until further notice, we are still your community bank and as such, we are here for you. If you need to access your safety deposit box, obtain a new debit card, request a loan, etc., please dial our call center at 1-800-650-8723 to schedule an appointment at your local branch. Our branches will continue to be staffed for just such an occasion.

 

Q.           What if I am uncomfortable coming into the Branch to perform a transaction?

A.            We have a multitude of ways that you can Bank with us remotely. We have introduced a Video Chat feature on our website that will allow you to interact with many of our Banking Professionals from the comfort of your home through your PC, laptop, tablet, or mobile phone. Our online banking is available 24/7 where you can deposit checks, pay bills, and transfer money using our Pop Money app. We also have over 55,000 ATMs available for you to use for free, and you can find their locations on our website.

 

Q.           Do I have to do anything special when I come to my appointment at the branch?

A.            Per the Governor’s order, masks are required for entry into the Bank. For safety reasons, we will ask that you show ID at the door and remove your mask briefly for identification purposes. Once ID verification has occurred, you may put your mask back on and enter the building.

 

Q.           What is the Bank doing to minimize the spread of COVID to its customers?

A.            In addition to closing the lobbies, we have assigned a frequent wipe-down and cleaning process for our ATM screens and drive-thru equipment. As we are still staffing the branches, this process will also include frequent wipe-downs inside the branch to ensure that our customers with appointments can feel safe inside the Bank.

 

Q.           How can I deposit a check if I don’t want any interaction with Bank personnel?

A.            Our mobile banking application can be used to deposit up to $3,500 per day in increments of up to $2,500 per check. If you have checks that exceed that amount, please dial our call center at 1-800-650-8723 to request a limit increase. An instructional video on the use of our mobile app and remote deposit program can be found here.

 

Q.           What can I do if I don’t think I will be able to make my loan payment?

A.            If you are experiencing financial difficulties as a result of COVID-19, we are here to help. Please do not hesitate to call our customer service center at 1-(800) 650-8723, reach out to your commercial banker or branch manager, or send us an email through our secure online banking so we can work together to design a solution tailored to you.

 

Also see: Coronavirus (COVID-19) Message Updated (February 16, 2021)