We have received calls from several customers saying they have received a text from “Bank of Clarke County Fraud” attempting to verify large purchases. This is a scam. We are also aware that our number 540-955-2510 is being spoofed to make the caller ID look like the call is coming from us. While that number is one we use, we will not ask you for any personal information if we call you directly. Please do not give anyone who contacts you personal information. If someone calling you requests personal information, please hang up and call one of the numbers listed on our website.
ELECTRONIC STATEMENT AGREEMENT AND DISCLOSURE
Experience the convenience of viewing periodic monthly account statements online using Bank of Clarke County’s online banking service.
Definitions “Account” means a deposit, loan or other account at Bank of Clarke County which you have enrolled in the eStatement service. Not all account types can enroll inthis service.
“Online Banking” means the personal or business internet banking service in which your Bank of Clarke County Account is already enrolled in.
“eStatement” means an electronic version of the paper periodic statement of debits, credits, and balances that Bank of Clarke County would mail to you for an account that is not enrolled in the eStatements service. “eStatement” also includes notices, disclosures and other information that would be printed on the back of the statement paper.
“We,” “us” and “our” refers to Bank of Clarke County.
“You” and “your” refers to the account holder and/or joint account holder of Bank of Clarke County who enrolled the Account in a service.
Your Consent By accepting the terms and conditions of Bank of Clarke County’s electronic statement agreement, you consent and agree that we may provide certain disclosures and notices to you in an electronic form. You may enroll for eStatements as part of the online banking enrollment process, or you can enroll at any time by accessing the “Profile ” page within the online banking service. You can choose to receive eStatements for all your online accounts or just one.
Enrolling for eStatements By accepting the terms and conditions you agree to have the Bank of Clarke County send monthly electronic notices that your statement is available to the email address you provided during the enrollment process. Monthly statements can be viewed through the Bank of Clarke County’s website using your log in credentials. By using this service, you are bound to all the rules and regulations applicable to your Account(s) . You agree to periodically check your eStatements and within 60 days report any errors to the Bank of Clarke County.
Our Process We will send an alert to the email address you provided when your statement is available for viewing online. You can change the email address for the eStatement alert at any time by accessing the “Profile” page within the online banking service.
Security Your User ID and password that are used to access online banking services should be kept confidential. To protect the security of your online banking information you must not disclose or share your password with any third party. You are responsible for keeping your password, account numbers, and other account data confidential.
Retention Period eStatements are available online for 5 years. Check images can be accessed online for 18 months. You may download or print eStatements and/or check images for permanent retention if you have the hardware and software described below. We strongly recommend that you save copies of your eStatements to your hard drive or other media for viewing and printing if needed at a later time. If you need help printing or if you need a paper copy, contact us at (800)650-8723. Additional fees may apply to receive a printed statement that has already been mailed or emailed.
eStatement Cancellation You may cancel your eStatement service at any time by contacting us at (800)650-8723 or by visiting any of our branches. Once your cancellation request has been processed, your paper statement(s) will resume on the account’s next statement cycle.
Our Rights To provide eStatements, we must maintain current customer email addresses. It is your sole responsibility to provide us with your correct contact information, including your email address. You should notify us of any changes to your personal contact information by updating your information by accessing the “Profile” page within the online banking service, call us at (800)650-8723 or visit any of our branches.
Joint Accounts If any account number specified within this consent and authorization is a joint account, you acknowledge that you are an owner of the joint account, and your consent and authorization has been authorized by each of the joint accountholders. All accountholders on the A ccount are legally bound by the terms and conditions of this consent and authorization.
Hardware and Software Requirements If you can access the online banking service, you should be able to access your eStatements. However, prior to enrolling in eStatements, you should verify that you have the latest versions of your operating systems and browsers as they are typically more secure, as well as the following required hardware and software
We may revise hardware and software requirements as needed which may impact your ability to access eStatements.