Alert: Home Warranty Scam Letters. Bank of Clarke County customers have been reporting that they have received letters in the mail urgently requesting homeowners to purchase a home warranty, claiming that the current home warranty
“may be expiring or may have already expired.” We can confirm that these did not come from the Bank and are in fact a scam. We advise discarding the notices when you receive them. To learn more, click here.
EAGLE 24 is Bank of Clarke County’s 24/7 Telephone Customer Service.
Call EAGLE 24 from your home or mobile phone to check your account balance, hear transaction history or transfer funds. Friendly voice prompts get you quickly to the information you need. The system accepts both voice and keypad commands so you can use it safely and securely wherever you are.
Getting Started:
You will need your account number and last four (4) digits of your tax identification number before you call.
Call: (540) 955-3710 (local) or (888) 378-1881 (toll-free)
- The default Personal Identification Number (PIN) of an account is the last four (4) digits of the primary owner’s social security number or business’ employer identification number.
- The first time you access an account, you will be prompted to change the default PIN to a different four (4) digit PIN that you can remember.
- You will need to setup a PIN for each deposit or loan account.
- You can use the same PIN for all of your accounts.
Easy to Use:
EAGLE 24 will guide you through the menus and let you press a number or say the option you want.
Say “Instructions” from any menu to hear a tutorial on using EAGLE 24.
Frequently Used Options:
1. Account Information –
Press 1 or say “Account Information” from the Main Menu. Press or say the type of account you want to access:
- Checking
2. Savings
3. CD
4. IRA
5. Loan
After entering your account number and PIN, you will get more menu options for hearing transactions or transferring funds. The “More Options” menu allows you to change the PIN on an account.
2. Funds Transfer –
Press 2 or say “Funds Transfer” from the Main Menu. Press or say the type of account you want to transfer funds from, then enter the account number and PIN. Press or say the type of account you want to transfer funds to, then enter the account number. If EAGLE 24 can verify that you are an owner on both accounts, you will be prompted to enter or say the amount you want to transfer. There are no fees for transferring funds with EAGLE 24.
General Menu Options:
- Press 0 or say “Operator” to be transferred to Customer Support.
- Press * or say “Cancel” to return to a previous menu.
- Press # or say “Main Menu” to return to the main menu.