We have received calls from several customers saying they have received a text from “Bank of Clarke County Fraud” attempting to verify large purchases. This is a scam. We are also aware that two numbers, 540-955-2510 and 540-535-0500, are being spoofed to make the caller ID look like the call is coming from us. While those numbers are ones we use, we will not ask you for any personal information if we call you directly. Please do not give anyone who contacts you personal information. If someone calling you requests personal information, please hang up and call one of the numbers listed on our website.
An important message from Bank of Clarke regarding recent market issues. Read more.
An important message from Bank of Clarke regarding recent market issues. Read more.
Bank of Clarke's 24-hour Telephone Customer Service
Call from your home or mobile phone to check your account balance, hear transaction history or transfer funds. Friendly voice prompts get you quickly to the information you need. The system accepts both voice and keypad commands so you can use it safely and securely wherever you are.
Getting Started:
You will need your account number and last four (4) digits of your tax identification number before you call.
Call: (540) 955-3710 (local) or (888) 378-1881 (toll-free)
- The default Personal Identification Number (PIN) of an account is the last four (4) digits of the primary owner’s social security number or business’ employer identification number.
- The first time you access an account, you will be prompted to change the default PIN to a different four (4) digit PIN that you can remember.
- You will need to setup a PIN for each deposit or loan account.
- You can use the same PIN for all of your accounts.
Easy to Use:
It will guide you through the menus and let you press a number or say the option you want.
Say “Instructions” from any menu to hear a tutorial.
Frequently Used Options:
1. Account Information –
Press 1 or say “Account Information” from the Main Menu. Press or say the type of account you want to access:
- Checking
2. Savings
3. CD
4. IRA
5. Loan
After entering your account number and PIN, you will get more menu options for hearing transactions or transferring funds. The “More Options” menu allows you to change the PIN on an account.
2. Funds Transfer –
Press 2 or say “Funds Transfer” from the Main Menu. Press or say the type of account you want to transfer funds from, then enter the account number and PIN. Press or say the type of account you want to transfer funds to, then enter the account number. If 24-hour Telephone Banking can verify that you are an owner on both accounts, you will be prompted to enter or say the amount you want to transfer. There are no fees for transferring funds.
General Menu Options:
- Press 0 or say “Operator” to be transferred to Customer Support.
- Press * or say “Cancel” to return to a previous menu.
- Press # or say “Main Menu” to return to the main menu.