Online & Mobile Banking Upgrade

Online Banking Upgrade:  Important and Exciting News from Bank of Clarke!

We are excited for the upcoming launch of our enhanced Online Banking system, designed to provide you with a seamless and secure banking experience. Starting May 7th, 2025 at 11 AM, you will enjoy a host of new features and improvements, including:

• Enhanced Security: Protect your account with identity codes sent via text or phone call.
• Consistent Experience: Access your banking information effortlessly across all devices.
• Debit Card Management: Maintain your debit card details on any device.
• Credit Score Access: View your credit score instantly.
• Updated Alerts: Stay informed with timely notifications.

To ensure a smooth transition, please review the timeline below for important information and actions to take before the migration begins.

Before Monday, May 5 

• Know your User ID and Password; you will have to reset the facial recognition function.
• Make sure your contact phone numbers are current.
• Complete any upcoming bill payments or transfers.
• Print or save archived statements.
• Make note of current alerts that you have set up.

Monday, May 5 through Wednesday, May 7

• Starting May 5 at 8 AM - May 7 at 11 AM:  Bill Pay will be disabled. Scheduled payments will be processed but no new payments can be initiated.
• Starting May 5 at 7 PM - May 7 at 11 AM: 
  1. Online banking will be placed in “Inquiry Only” mode. You will be able to view account history, transactions, download or print archived statements and view alerts.
  2. Mobile Deposit will be unavailable. To make a deposit, please visit one of our branches or one of our ATMs with deposit ability.
  3. Transfers will be placed in “Inquiry Only” mode. You may make internal transfers by:
     • Using our 24-hour telephone banking system at (540) 955-3710 (first time users will need to register- see bottom of page for more info).
     • Visiting one our conveniently located branches; OR
     • Calling our Customer Contact Center at (800) 650-8723.

On May 7 at 11 AM:  Updated platform goes live!

• If you currently use our app, you will receive an update automatically.  If you do not wish to wait for the app to be pushed to your device, you may download it via the App or Google play stores.
• If you need assistance, please review the FAQs and videos provided, visit a branch or call our Customer Contact Center at (800) 650-8723. Please note, you may experience longer than normal wait times.

Personal Banking

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Bank of Clarke Mobile makes securely managing your finances on the go easier than ever before. Now you can manage your money anytime, anywhere, from your mobile device. Available to all Bank of Clarke customers, BOC Mobile allows you to check balances, view recent transactions, view account history, make transfers, pay bills and find ATM and branch locations. Download BOC Mobile today to start enjoying 24/7 access to your finances anywhere you are.

Benefits:

• Check balances
• View history
• Pay bills
• Transfer funds between accounts
• Initiate (P2P) payments using Zelle® 
• Find a branch or ATM location
• Mobile Deposit Capture
• Instant Balance
• Touch ID

* To pay bills using our app, you must currently be enrolled in on our online banking bill pay service. 

Once enrolled, the "Payments" menu option will be available on your device.  You cannot add new payees on your device, however, and you will be able to view, schedule or cancel payments. You can only add new payees when signed into Bill Pay on your personal computer.

For more information about our app, choose contact Customer Support by email or by calling 540-955-2510.

Additional Information

What Will Migrate to the Updated Platform:

• User ID/Passwords: You will continue to use your current User ID and Password to log into the updated platform*
• Bill Payees and Payment Schedules
• External Transfer Information
• Internal Scheduled and Recurring Transfers
• Account Nicknames
• Account History
• e-Statements: Please note that our current online banking platform maintains five years of statements for you to review and reprint as needed. The updated system will maintain two years of archived statements. You may want to print or save any statements older than two years.

What WILL NOT Migrate to the Updated Platform:

• Existing Alerts: As we are moving to an improved alert system, please make note of your current alerts by May 6th so you can set them up again in the updated system.

Note: Biometrics or facial recognition will not work on your initial login. You will need to reactivate them after you have successfully logged in.

ATTENTION QUICKBOOKS AND QUICKEN USERS

This upgrade will require that you make changes to your QuickBooks or Quicken software.  Please refer to linked information.

The conversion instructions reference two Action Dates.

• 1st Action Date: May 5th, 2025:  A data file backup and a final transaction download should be completed by this date. Please make sure to complete the final download before this date since transaction history might not be available after the upgrade.
• 2nd Action Date: May 7th, 2025:  This is the action date for the remaining steps on the conversion instructions. You will complete the deactivate/reactivate of your online banking connection to ensure that you get your current Quicken or QuickBooks accounts set up with the new connection.

Conversion instructions:

• Quicken – click HERE
• QuickBooks Desktop – click HERE
• QuickBooks Online – click HERE

Please follow the below steps for our 24-hour telephone banking for customers who need to transfer funds after business hours during our Inquiry Only period. 

• 540-955-3710 or 888-378-1881
• Press 2 for Funds Transfer
• Select Transfer From Account
• Enter Full Account Number
• Press * for First Time Users and Continue to Follow Prompts.  

For a quick guide  CLICK HERE